FAQ's
General Questions
What is Benelux Beauty?
Benelux Beauty is your one-stop online store for premium beauty products, offering a curated selection of skincare, makeup, and wellness items at affordable prices. We are committed to delivering high-quality products to customers across the Benelux region and beyond.
How can I contact customer support?
You can reach our customer support team via email at support@beneluxbeauty.com or through our contact form on the website. We’re available Monday to Friday, 9 AM to 5 PM CEST, and aim to respond within 24 hours.
Shopping and Orders
How do I place an order?
To place an order, browse our products, select the items you want, and add them to your cart. Proceed to checkout, enter your shipping and payment details, and confirm your order. You’ll receive an order confirmation email once completed.
Can I modify or cancel my order?
Orders can be modified or canceled within 2 hours of placement. Please contact support@beneluxbeauty.com immediately with your order number. After this period, we cannot guarantee changes as your order may already be processed.
What payment methods do you accept?
We accept major credit/debit cards (Visa, MasterCard, Maestro), PayPal, iDEAL, and Klarna (where available). All payments are processed securely.
Shipping and Delivery
Where do you ship?
We ship to all countries in the Benelux region (Belgium, Netherlands, Luxembourg) and select European countries. Check our shipping page for a full list of available destinations.
How much is shipping?
Shipping costs vary based on your location and order weight. Standard shipping within the Benelux region starts at €4.99, with free shipping on orders over €50. View detailed rates at checkout.
How long does delivery take?
Delivery within the Benelux region typically takes 2-5 business days. International orders may take 5-10 business days, depending on the destination. You’ll receive a tracking link once your order ships.
Returns and Refunds
What is your return policy?
We offer a 30-day return policy for unopened and unused products in their original packaging. Contact support@beneluxbeauty.com to initiate a return. Customers are responsible for return shipping costs unless the product is defective.
How do I get a refund?
Refunds are processed within 7-10 business days after we receive your returned item. Refunds will be issued to the original payment method. Please ensure items meet our return policy conditions.
Products and Services
Are your products cruelty-free?
We prioritize cruelty-free beauty. Most of our products are cruelty-free, and this is clearly indicated on the product pages. Check individual product descriptions for certifications or contact us for clarification.
Do you offer product samples?
Currently, we do not offer individual product samples. However, we occasionally include free samples with qualifying orders as part of promotions. Sign up for our newsletter to stay updated on such offers.
Can I find your products in physical stores?
Benelux Beauty is an online-only retailer. All our products are exclusively available through https://beneluxbeauty.com.
Account and Privacy
Do I need an account to shop?
You can shop as a guest, but creating an account allows you to track orders, save your details for faster checkout, and receive exclusive offers.
How is my personal information protected?
We take your privacy seriously. All personal data is encrypted using SSL technology, and we comply with GDPR regulations. Read our Privacy Policy for more details.
Have more questions? Contact us at support@beneluxbeauty.com or visit our Contact Us page.